Company repair Policy

Regulatory Compliance & Quality Assurance: All internal policies, technical workflows, and component restorations for legacy military and civil aircraft are strictly governed by and executed in full compliance with EASA Part-145, ISO 9001:2015, and NATO AQAP 2110 standards, ensuring total airworthiness and operational integrity.

1. General Scope and Applicability

These Standard Terms and Conditions ("Terms") govern all maintenance, repair, and overhaul (MRO) services provided by Aero Voo de Portugal (hereinafter "Contractor") to the international client (hereinafter "Client"). By dispatching components to the Contractor's facility for assessment or repair, the Client implicitly accepts these Terms in their entirety.

2. Quotation and Automatic Approval Policy

To ensure rapid turnaround times and operational efficiency, the Contractor employs an expedited approval protocol. Upon technical assessment of the received component, the Contractor will issue a formal repair quotation.

  • Automatic Approval: If the final technical assessment determines that the repair can be executed at a price that exactly matches the initially quoted or estimated price, the quotation is deemed automatically approved by the Client.

  • Commencement of Work: Upon automatic approval, the Contractor will immediately proceed with the repair workflows without requiring further written authorization, thereby preventing supply chain delays.

  • Variations: If the final assessment reveals discrepancies requiring a price higher than the original quotation, work will be paused, and a revised quotation will be submitted for the Client's explicit written approval.

3. Invoicing and Payment Terms

Financial settlements are structured to maintain continuous support of MRO operations. The following terms apply to all approved works:

  • Invoice Issuance: For all automatically approved quotations (as per Section 2), a formal invoice will be issued to the Client within exactly thirty (30) days from the date the original quote was generated.

  • Payment Schedule: Unless otherwise specified in a superseding bilateral agreement, all invoices must be settled in full within thirty (30) days of the invoice issuance date.

  • Currency and Fees: All financial transactions shall be conducted in [EUR/USD]. The Client is responsible for any international wire transfer fees or banking charges incurred during the settlement of the invoice.

4. Shipping, Delivery, and Risk of Loss

Delivery of components to the Contractor’s facility shall be executed under Delivered Duty Paid (DDP - Incoterms 2020) conditions unless otherwise agreed. Risk of loss or damage remains with the Client during inbound transit. Upon completion of the repair, components will be returned Ex Works (EXW) from the Contractor's designated facility. The Contractor will securely package all airworthy items in accordance with NATO and EASA packaging standards. The Client is solely responsible for organizing return freight and adequate transit insurance.

5. Warranty and Certification

The Contractor warrants that all repair services are performed with the highest degree of aerospace craftsmanship and conform strictly to EASA Part-145 and NATO AQAP 2110 requirements. Components will be returned with an Release Certificate where applicable. The Contractor provides a warranty on workmanship and replaced parts for a period of six (6) months or five hundred (500) flight hours, whichever occurs first, commencing from the date of dispatch.

GENERAL CONDITIONS OF BUSINESS