Information Privacy Policy

At AVP (Aero Voo de Portugal), we are committed to protecting and respecting your privacy. Our information security and privacy management policy aims to safeguard all internal data and that of our stakeholders, ensuring full compliance with data protection laws and best practices in information security.

We work continuously to:

  • Protect relevant data and information;

  • Provide confidentiality and security to all stakeholder data;

  • Maintain clear and consistent communication;

  • Continuously improve our management systems;

  • Comply with all legal and regulatory requirements related to digital law and the General Data Protection Regulation (GDPR).

Legitimate Interest Declaration

AVP (Aero Voo de Portugal) uses personal data legitimately and responsibly to perform its business activities in the following areas:

  1. Human Resources – Recruitment, hiring, training, payroll, benefits, vacations, and employment records.

  2. Integrated Management System – Customer satisfaction surveys, confidentiality agreements, due diligence for employees and suppliers, and continuous improvement monitoring.

  3. Commercial & Tenders – Collection of basic identification data (name, tax number, address) for contracts and bidding processes.

  4. Sales & Invoicing – Data collection for invoice issuance and product/service delivery.

  5. Marketing – Maintaining client contact details and using digital platforms (social media and website) to share AVP’s activities and services.

  6. Logistics / Storage – Internal reports for operational and cost analysis.

  7. Procurement – Registration, qualification, diligence, and payment of individual and corporate suppliers.

  8. Finance (Accounts Payable & Receivable) – Billing, payment, and financial reconciliation processes.

What Data We Collect

AVP may collect the following types of personal information:

  • Full name

  • Tax Identification Number (NIF) and/or Citizen Card

  • Driving license number and image

  • Phone numbers, WhatsApp, and email addresses

  • Proof of address

  • Marital status

  • Education level and technical certificates

How We Collect Your Data

Most of the data we collect is provided directly by you when:

  • You register online or request one of our products or services;

  • You send us an email or fill out a customer survey;

  • You visit our website (via browser cookies);

  • You apply for a job or provide services as a supplier or partner.

We may also receive data from trusted institutional sources such as:

  • NATO

  • Portuguese Ministry of Defence

  • ANAC

  • EASA

  • AICEP

How We Use Your Data

We use your data to:

  • Process requests and manage accounts or services;

  • Communicate updates and service information;

  • Conduct customer satisfaction surveys;

  • Register employees and suppliers in our systems;

If you consent, AVP may also share your data with trusted partners for marketing or service collaboration via:

  • Official Website

  • Social Media Platforms

How We Store Your Data

AVP stores all data securely — in protected internal systems, secure cloud storage, or physical archives.
Personal identification data (such as name, NIF, or ID card) is retained for five years, after which it is deleted.

CCTV cameras are used only inside our facilities for security purposes. Recordings are automatically deleted within 30 days, ensuring full compliance with the GDPR and the European Data Act.

Marketing

AVP (Aero Voo de Portugal) may occasionally send you information about our activities, services, and products — or those of our official partners — via our website or social media.

You can opt out at any time by clicking the unsubscribe link included in marketing emails or by contacting us directly.

Your Data Protection Rights

AVP ensures that all individuals are fully aware of their rights under the GDPR. You have the right to:

  • Access – Request copies of your personal data.

  • Rectification – Correct or update any inaccurate or incomplete data.

  • Erasure – Request deletion of your personal data.

  • Restriction – Ask us to limit data processing in certain circumstances.

  • Objection – Object to how your data is processed.

  • Portability – Request transfer of your data to another organization.

We will respond to all requests within 72 hours.

📧 Email: pmq@avp.com.pt
📞 Phone: (+351) 219 411 208
🌐 Website: www.avp.com.pt/contact-us

Cookie Policy

Cookies are small text files placed on your computer to collect standard internet log and visitor behavior information.

We use cookies to:

  • Keep you logged in;

  • Understand how visitors use our website;

  • Improve your overall browsing experience.

We may share limited information with our analytics, advertising, or social media partners.

Under the GDPR, essential cookies may be stored on your device as they are necessary for the proper operation of the site. For all other types, your consent is required.

You can change or withdraw your cookie consent at any time directly on our website.

Please note: disabling cookies may affect certain website features.

GENERAL CONDITIONS OF BUSINESS